Over the years we have set a system up to take special requests for out of stock and online-only items, which arrive throughout the week from our distributors. We get incoming shipments Tuesday-Friday and generally have many special requests on each shipment, including online orders.
Most of our shipments come in the morning. We unpack the pallets on receive the inventory during that time and will notify you as soon as your special request or Store Pickup order is ready. Items for shipping and delivery orders will be shipped or delivered asap. Please see our Local Delivery and Shipping FAQs for more details. Please be patient with us as our staff works diligently to get the inventory processed and available.
Please note that special requests and online orders for items from small vendors like Tuesday's, GoCat, and Adored Beast Apothecary can take several weeks to fulfill.
Distributor Shipment Days for Commonly Requested Brands:
Tuesday: Acana/Orijen, Annamaet, Answers, Blue Ridge Beef, Dave's, Honest Kitchen, K9 Kraving, Lotus, My Perfect Pet, Raw Dynamic, Small Batch, Weruva
Wednesday: Farmina, Nutrisource/PureVita, RAWZ, Steve's Real Food
Thursday: Earthborn, Fromm, Open Farm, Nulo,
Friday: Answers, Dave's, FirstMate, Green Juju, Honest Kitchen, Lotus, My Perfect Pet, Raw Dynamic, Small Batch, Stella & Chewy's, Tucker's, Weruva
Thank you for your support of a small, indie business! May the Woof be with You!