Store Operations

We offer First Responders a 10% discount on all purchases. This includes food and supplies, and can be used both on-line and in-store. We will need the  following information to get your discount set up for use. Name of Organization Your Name Telephone E-Mail Web Address We will need to confirm ...

Over the years we have set a system up where we take special requests for items we may not have in-stock, which will be arriving during the week from our Distributors. We get incoming shipments on a daily basis Tuesday - Friday and generally have a number of requests for customer items on each sh...

The Big Bad Woof is committed to supporting local rescue organizations and non-profit groups associated with animal rescue. As such, we will extend special pricing and 10% discounts to help support your important work. Please set up a main organization account and include the following informati...

We offer pet care professionals a 10% discount on all purchases. This includes food and supplies, and can be used both on-line and in-store. We will need the  following information to get your discount set up for use. Name of Organization Your Name Telephone E-Mail Web Address We will need to co...

Food & treats are returnable for any reason for a 100% refund or exchange. Food & Treat Returns MUST have the UPC from the original bag returned with the item in order for us to honor the return. If you use a food container for storage themn please keep the bag or the UPC from the bag, es...

We are open from 9am to 7pm Monday through Saturday and 10am to 6pm on Sunday. We are closed on the following holidays: Thanksgiving Day, Christmas Day and New Year's Day. Please check our Google listing for adjusted hours on other National holidays as we do close early on the eves on Thanksgivi...

Storefront Customer Service (202) 291-2404 ext 1 Shipping & Delivery (202) 747-3434 & (202) 291-2404 ext 2 Please note that the office hours of operation are *9am - 4:30pm*, so please leave a message Management Team - Patrice Dean   (202) 291-2404 ext 3 Management Team - Lisa Carroll (...

We offer Woof Pantry Employees a substantial discount on all purchases. This includes food and supplies, and can be used both on-line and in-store. We will need the  following information to get your discount set up for use. This ONLY applies to employees of our partner businesses that we deliver...