Delivery & Shipments

In general, we observe the following delivery schedule: Monday, Wednesday, and Friday: DC and our Woof Pantries in northern Virginia Tuesday and Thursday: Chevy Chase, Bethesda, Montgomery & PG County Saturday: Catch-all On the 2nd & 4th Saturday of every month we deliver to upper Montgo...

We deliver frozen foods locally, and take every precaution to keep them cold in transit. If we are delivering to a private residence, we pack the items in an insulted container with ice packs to keep them cold until they are delivered and to hold them in a cool state until they are refrigerated ...

Please go to your Profile and there will be a drop-down window. Choose >> Manage Auto-Order Select Update From there you can Pause or Skip the Order The auto-order will stop and either resume on the next order date, or pause until you manually resume it If you need additional help please c...

We recently changed our merchant services account, which caused some of the auto-orders to pause since thy cannot read the card on file. If this happens please update your credit card information by going to your name in the top right corner of our website, and clicking it open to show your profi...

We offer same day, on-demand deliveries via Roadie by UPS. We always strive to get all scheduled deliveries on our truck according to the delivery route for the day, but this is a good option in a pinch. These deliveries are typically picked up from our store within a 2-hour timeframe by matchin...

If you are looking for your tracking information for your order please log into your account and go to Profile >> Order History and the tracking link will be in the order on the upper right corner. This will appear once the items have shipped. If you do not see the link and need to make a f...