- Food & treats are returnable for any reason for a 100% refund or exchange.
- Food & Treat Returns MUST have the UPC from the original container returned with the item in order for us to honor the return. If you use a food container for storage then please keep the bag or the UPC from the bag, especially if you are trying out a new food.
- Wet Food – we will accept up to two (2) empty cans per variety for return
- We will give a full refund for merchandise returned with proof of purchase (verifiable on customer account or with a receipt), in salable condition and in its original packaging within 30 days of purchase.
- Store credit may be issued for merchandise returned without proof of purchase, in salable condition and in its original packaging at the sole discretion of store management.
- Merchandise without proof of purchase in non-salable condition or without its original packaging will gladly be accepted as a donation to a local shelter.
- Defective merchandise will be given a full refund or exchange if accompanied by proof of purchase, otherwise a store credit will be issued.
- Please consider your pet’s specific play & chew style when selecting toys. Unless specifically stated, toys are not guaranteed to be indestructible or long lasting.
Additional Return Policies pertaining to specific companies we carry:
Please review the following brands we carry which may have an extended return policy form their companies ~ you as a customer may need to follow their instructions to return the item, if they want it sent back directly to them and not returned to the store.
- Lupine Eco-Friendly Collars are guaranteed, even if chewed!
- Kurgo Pet Products are covered against workmanship defects, and they do offer a Repair or Replacement Service.
- Mountain Dog Leashes ~ Eat An Old Leash, Get A New Leash FREE OF CHARGE! Just bring it into the store and we will exchange it for you!
- West Paw Design is proud to offer a guarantee on all of their Zogoflex toys and hand-sewn bedding.
Jun 20, 2024